Systems Specialist

The American Gem Society is seeking a dedicated and skilled Systems Specialist to join our dynamic team. In this role, you will install, modify, and make minor repairs/upkeep to computer hardware and software systems, network, and server management, and provide technical advice and support to system users.

Essential Functions

• Provide support to monitor, install, and perform maintenance on peripherals and software as directed
• Provide hardware and software problem resolution as directed
• Proactively manage helpdesk tickets to ensure timely resolution of issues in full adherence with service level agreement (SLA) requirements
• Seek guidance from supervisor on complex issues as needed
• Create and maintain clear and concise documentation for troubleshooting procedures and user guides
• Identify and replicate problems, and suggest solutions as directed
• Provide networking support/troubleshooting and general support
• Manage the overall planning, direction, coordination, execution, control, and completion of ssigned projects
• Perform intermediate technical tasks on all platforms
• Assist in research and procurement of computer accessories and supplies as directed
• Maintain the confidential nature of matters pertaining to company records, policies, and members
• Manage data backups
• Update system security and stay current with new technologies and software releases
• Maintain inventory of IT equipment
• Ensure compliance with organization policies and industry standards

Note: This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

Competencies

• Experience with Microsoft Exchange, 365, VMware vSphere, networking and firewall configuration, IT support, server administration, and help desk tasks in a multi-server environment
• Strong verbal and written communication skills
• Ability to translate complex technical information into understandable terms for non-technical individuals
• Excellent customer service and people skills
• Demonstrates strong foundational knowledge and hands-on expertise in relevant technologies and technical programs
• Ability to diagnose issues accurately, identify root causes, and develop effective solutions

Required Education and Experience

• Associate degree or higher in Computer Science/Technology or a related field preferred
• 2-3 years of recent relevant experience
• Certifications such as A+, Network+ or Security+ preferred

We offer a competitive benefits package, including medical, dental, vision, and life insurance as well as short-term and long-term disability and company-matched 401(k) contributions.

AGS is an equal opportunity workplace, and we consider all qualified applicants without discrimination based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability, or any other protected categories.