If you handle jewelry intake—whether for repairs, appraisals, or quality control—your role is crucial to the customer experience. The Jewelry Evaluation Advisor™ (JEA) course is your opportunity to sharpen your skills, expand your knowledge, and deliver exceptional service.
Designed for retail sales professionals and supplier associates, the JEA course provides the foundation you need to succeed—whether you’re just starting in the industry or looking to build on your expertise.
You’ll gain a well-rounded understanding of the components of jewelry, from ring anatomy to the materials used in making and repairing jewelry. You’ll also learn how to master the essential steps of jewelry intake to ensure accuracy, efficiency, and client satisfaction.
The course covers how to identify materials, evaluate craftsmanship, and assess jewelry effectively, while also teaching best practices in quality control. You’ll strengthen your communication skills to build trust and transparency with both clients and jewelers, and gain valuable techniques for delivering seamless, positive client experiences.
Why Take the JEA Course?
Completing the JEA course gives you more than just knowledge—it gives you the confidence to manage jewelry intake with precision, communicate with clarity, and uphold the highest standards of quality and service.
For business owners, this course is an investment in your team’s expertise. Equip your staff with skills that directly enhance customer satisfaction and your business’s reputation.
The JEA designation, awarded upon completing this course and AGS 101, is a mark of trust, professionalism, and commitment to excellence in the jewelry industry.
To further support your team’s growth, we recently relaunched the Certified Sales Associate (CSA) course in an interactive video format—designed to elevate your sales associates’ skills and knowledge with engaging, practical learning.
Ready to level up your expertise? Enroll in the JEA course today.
