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Jewelry Evaluation Advisor (JEA)

Build Expertise in Jewelry Intake for Repair, Appraisals, and Quality Control

The Jewelry Evaluation Advisor (JEA) is designed for retail sales professionals and supplier associates involved in jewelry intake for repairs, appraisals, and quality control. Whether you’re new to the industry or looking to expand your knowledge, this program equips you with the foundational skills to excel in your role and elevate the client experience. 

What You’ll Learn: 

  • Jewelry Basics 
    Understand the components of jewelry, from the parts of a ring to materials used in making and repairing jewelry. 
  • Jewelry Take-In Processes 
    Master the critical steps of jewelry intake to ensure accuracy, efficiency, and client satisfaction. 
  • Jewelry Evaluation Techniques 
    Develop skills to identify materials, evaluate craftsmanship, and assess jewelry effectively. 
  • Effective Communication 
    Learn strategies to communicate clearly with clients and jewelers, fostering trust and transparency. 
  • Quality Control Best Practices 
    Understand quality control principles to maintain high standards in repairs and production. 
  • Customer Relations and Service Excellence 
    Enhance client relationships with techniques that deliver a seamless, positive experience. 

Why Take the JEA Course? 

By completing the JEA course, you’ll gain the skills and confidence to expertly handle jewelry intake, communicate effectively with clients and jewelers, and uphold consistent quality control standards. For business owners, the course empowers your team with enhanced expertise, creating another avenue to deliver exceptional customer service and strengthen your business’s reputation. 

Completing this course and the AGS 101 fulfills the requirements for the Jewelry Evaluation Advisor (JEA) designation with the American Gem Society. 

Don’t wait to take your career and skills to the next level. Enroll today! 

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