Looking to elevate your expertise? The American Gem Society (AGS) has launched the new Jewelry Evaluation Advisor (JEA) designation and relaunched the updated Certified Sales Associate (CSA) designation.
These programs, available to AGS members, are designed to empower jewelry professionals with the skills and knowledge they need to excel in their careers while upholding the highest standards of excellence and professionalism.
To enroll in either course, you must have an individual member profile on the AGS Member Portal. If you do not have a profile or need assistance, please contact [email protected] or call 866.805.6500.
The Jewelry Evaluation Advisor (JEA) designation is a new course crafted to give retail sales professionals and supplier associates expertise to handle jewelry intake and maintain rigorous quality control standards. This comprehensive program covers key topics such as:
- Processes and critical steps in jewelry intake for repair and appraisal
- Techniques for evaluating and understanding jewelry repairs
- Effective communication between customers and jewelers about jewelry repairs
- Industry-leading quality control standards
The updated Certified Sales Associate (CSA) designation provides a strong foundation for new sales associates entering the jewelry industry. The program includes two key components:
- The Graduate Sales Associate Course: This seven-chapter interactive course introduces the jewelry profession with key knowledge on diamonds, colored stones, pearls, metals, watches, and period jewelry. It also emphasizes customer service, professionalism, and sales skills. Completing this course boosts confidence, product knowledge, and practical selling skills to enhance success and benefit the team.
- The AGS 101 Course: This short online module provides an overview of the AGS mission, vision, and values, highlighting the importance of AGS Standards. It ends with a brief knowledge check.
For questions regarding the JEA or CSA programs, please contact [email protected].
