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Appraisal Basics/Advanced Practices
Best Practices for Repair and Appraisal Departments
Operational Efficiency
Appraisal Basics and Myths for the Retail Jeweler
We cover what should and shouldn’t be found in an appraisal report issued by a retailer. Attendees are welcome and encouraged to submit an appraisal before the event if they would like it to be used as an example. (Identifying details will be redacted for the purpose of the review) You are also invited to bring a copy to the session to follow along.
Repair Department Do’s and Don’ts
Best practices for take-in, tracking/routing, and delivery of repairs to your customer. We’ll cover disclaimers, disclosures, warranties, and processes.
Operations Overview
A review of what helps keep things running smoothly in the store, both on the sales floor as well as “off stage,” that the customers don’t see.
Joel Hassler, CGA, started in the industry in 2000, earning his American Gem Society (AGS) Certified Gemologist® Appraiser (CGA) title in 2003. In 2018, Joel was chosen as one of the two new CGA Instructors to take over for Cos Altobelli, ECGA, and has presented on appraisal and store operations topics at AGS Conclave. He has sat on the AGS International Board of Directors, is a past Wisconsin Guild President, and is the current Chair of the Appraisal Standards sub-committee.
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