Integrating Emotional Intelligence into Your CRM Strategy for Long-lasting Customer Loyalty
Integrating Emotional Intelligence into Your CRM Strategy
Discover how to create deeper connections with customers, leading to long-lasting loyalty and repeat business. Whether you’re already familiar with emotional intelligence or seeking fresh perspectives, gain practical strategies to enhance your CRM strategy and witness the remarkable impact on your business. Use the learnings with your teams, empowering everyone in your organization to grow and thrive. The information is helpful regardless of your own technology selections.
Andy Martin, CEO and Co-Founder at Wishfluence, is a talented entrepreneur. He obtained his Master’s in Computer Science Game Development from the University of Southern California in 2013. He spent several years working as a software engineer for a start-up company in Southern California, until his wife and now business partner, Carin, convinced him to move to Bentonville, AR, and focus on his own business.
His company turned into a software incubator for several ideas and delivered the first branded wish list app to Blakeman’s Fine Jewelry in the summer of 2017. Due to his commitment to the jewelry industry through the American Gem Society Guilds and his innovative platform Wishfluence, Andy received the Guild of the Year award at Conclave 2024. His presentation highlights the importance of listening to your customers to deliver an exceptional experience.
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