Live on April 29, 2025 | On-Demand Through July 30, 2025

Sessions

Take a look at the Confluence 2025 sessions, led by industry experts. To learn more about the speakers, visit the Speakers page.

GIA’s Journey in Colored Stone Research: Milestones and Innovations

GIA has a long history of researching colored stones, tackling increasingly complex questions in the trade. This presentation will showcase notable discoveries by GIA researchers, often in collaboration with the academic community, and provide an inside look at how we conduct research today, building on past achievements to meet the challenges of tomorrow. 

Key topics include gem identification, treatments, and origin determination, all of which are crucial when dealing with colored stones. These topics will be explored through case studies of GIA research over the years, which form the foundation of GIA’s colored stone services. 

Speaker

Alexander A. Goodsuhm

GIA

Titleholder Recognition and Member Awards

Join us in recognizing our new and milestone credentialed Society members!

Credentials set members apart by demonstrating their commitment to continuing education and superior business ethics. AGS titleholders stand out among other industry jewelers as credentialed professionals.

We will also present the Young Titleholder of the Year award, the Guild of the Year award, and the Sallie Morton Award.

Presenters

Dave Bindra, RS

Chair: Young Titleholders Committee, American Gem Society International Board of Directors

Amanda Coleman-Phelps, CGA

Chair: International Guilds Council, American Gem Society International Board of Directors

Kevin Mays, CGA

Chair: Education Committee, American Gem Society International Board of Directors

How to Navigate High Units vs. High Average Tickets for Retailers

Should you focus on high units or high average ticket sales for your business? Understanding these different models and how to operate them profitably is essential for long-term success. This session explores historical insights, modern trends, and the innovative technologies shaping the jewelry industry. The speakers will break down critical business metrics, data-driven decision-making, and how to identify new market opportunities before your competitors do.

Topics include:

  • Understanding what’s right for your business—learning how to operate profitably in both high-unit and high-ticket scenarios
  • Understanding financial performance through various metrics
  • How to analyze category trends, transaction values, and margin potential
  • Discuss the balance between being an early adopter and missing out on opportunities

Moderator

Stanley Zale

Hill & Co.

Panelists

Elle Hill

Hill & Co.

Avi Krawitz

The Diamond Press

Relationship Selling: Building Meaningful, Long-Lasting Business

Strong relationships are at the heart of success in the jewelry industry. This panel brings together accomplished AGS members who have built thriving businesses by fostering meaningful connections with clients, industry peers, and suppliers. They will share concrete strategies and actionable tips to help you strengthen relationships, build trust, and enhance your approach to selling. Don’t miss this opportunity to gain insights from some of the most respected professionals in the AGS community and take your relationship-building skills to the next level.

Moderator

Adam Graham, CSA

Joshua J Fine Jewelry

Panelists

Maria Brown, RJ

Exclusively Diamonds

Cathy Calhoun, CGA

Calhoun Jewelers & Calhoun Estate Jewelers

John Carter, CGA

Jack Lewis Jewelers