Coronavirus: Helpful Resources

Coronavirus: Helpful Resources

There is much information available about the Coronavirus (COVID-19) and we wanted to make it easier for you to find the essential facts you may need for your business. On this page, we’ll provide a few key resources that you may find helpful in your business, such as strategies to keep your employees safe, and sample messages you can use for your customers, letting them know how you are creating a clean, safe environment for them.

Two of the best resources you can refer to are the Center of Disease Control (CDC) and the World Health Organization (WHO). They have the latest information and offer good advice on how you can prevent the spread of this virus.

We know that ensuring the health of your employees is a top priority for you. Here at AGS headquarters, we’ve been implementing these strategies from the CDC to ensure our employees and their families are safe:

  • Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing; using the washroom; and before eating or preparing food.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.
  • If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Stay home when you are sick.

  • The CDC recommends that employees who appear to have acute respiratory illness symptoms (i.e. cough, shortness of breath) upon arrival to work or become sick during the day should be separated from other employees and sent home immediately.
  • Employees who are well but who have a sick family member at home with COVID-19 should notify their supervisor and refer to CDC guidance for how to conduct a risk assessment of their potential exposure.
  • If an employee is confirmed to have COVID-19, employers should inform fellow employees of their possible exposure to COVID-19 in the workplace but maintain confidentiality as required by the Americans with Disabilities Act (ADA). Employees exposed to a co-worker with confirmed COVID-19 should refer to CDC guidance for how to conduct a risk assessment of their potential exposure.
  • For employees who may have to be quarantined, consider being flexible with their sick time and offer to work with them.

Communication is key when it comes to your employees. Share your plans to help keep the workplace safe and help them understand key messaging you want to convey to your customer.

  • Stay up-to-date on the latest news in your city and state.
  • Be sure to go over health policies and procedures with your staff.
  • The U.S. Chamber of Commerce has developed a detailed guide on how to plan and respond to COVID-19.
  • Visit the National Retail Federation’s Coronavirus Resources for Retailers page for more helpful information.
  • Create some key message points that they can convey to your customers, which brings us to the next section:

General Update Email:

[Good morning/Good afternoon] Team,

As all of you have heard, an outbreak of Coronavirus (COVID-19) continues to spread and the threat to our community is increasing. The health and safety of each of you is our priority, and we are carefully monitoring the CDC’s guidance and are focused on preventing workplace exposure to the virus. It is also important that we maintain a clean environment so our customers feel comfortable shopping with us. We have been a trusted member of this community and we want to ensure that trust today with our focus on preventing the spread of COVID-19.

We ask all team members who have symptoms of acute respiratory illness to stay home and not come to work until they are free of fever (100.4 F) or greater, signs of a fever, and any other symptoms for at least 24 hours, without the use of fever-reducing or other symptom-altering medicines (e.g. cough suppressants). Please notify [Contact Person] as soon as possible and stay home if you are sick.

To help keep the spread of germs, in general, we ask that you:

  • Cover your coughs and sneezes
  • Disinfect your area often (please request supplies if you need them)
  • Wash your hands frequently
  • As stated above, stay home at the first sign of illness

Let’s all work together to protect our health and the health of our customers, families, and loved ones.

If you have any questions, please let me know. Be well.


General Update Email:

[Good morning/Good afternoon] Team,

We are continuing to closely monitor the current situation and will share details as they become available. As a reminder, Coronaviruses are a type of virus, so the symptoms of COVID-19 are similar to the flu with fever, coughing, and shortness of breath. It appears to mainly be spread through close person-to-person contact. It may be possible for someone to touch a surface or object with the virus on it and then touch their nose or mouth and become infected. In addition to all the normal things you do to stay healthy, the preventive measures are the same as for the flu or other viruses, according to CDC:

  • Stay home when you are sick
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, as well as, before eating, after blowing your nose, coughing, or sneezing. If soap and water aren't available, use an alcohol-based sanitizer that is at least 60% alcohol
  • Avoid close contact with people who are sick
  • Avoid touching your eyes, nose, and mouth
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe

We are asking all team members who have symptoms of acute respiratory illness to stay home and not come to work until they are free of fever (100.4 F) or greater, signs of a fever, and any other symptoms for at least 24 hours, without the use of fever-reducing or other symptom-altering medicines (e.g. cough suppressants). Please notify [Contact Person] as soon as possible and stay home if you are sick.

If anyone has any concerns or questions, please don’t hesitate to contact me. Be well.


Notice of COVID-19:

[Good Morning, Good Afternoon] Team,

We have been notified that one of our team has been diagnosed with the novel coronavirus, also known as COVID-19. As such, everyone working at [store, location] may have been exposed to this virus. According to the Centers for Disease Control and Prevention (CDC), the virus is thought to spread mainly between people who are in close contact with one another (within about six feet). If you experience symptoms of respiratory illness (fever, coughing or shortness of breath), please inform [Contact Person] and contact your health care provider.

We are taking measures to ensure the safety of our team during the coronavirus outbreak, including:

[Describe the measures taken, such as disinfecting, additional cleaning support, telecommuting]

For more information on COVID-19, including symptoms and treatment, visit the CDC website at www.cdc.gov.

I know this is a confusing and trying time for all of us. Please remember how important you are to me and to [Store Name].

If anyone has any concerns or questions, please don’t hesitate to contact me. Be well.

You’ve worked hard to build relationships with your customers; let them know you are thinking about them, their safety, and what you and the team are doing to maintain a clean, healthy environment.

Send a personal message to your customers, whether via email, letter, your website or social media, letting them know you are open for business, and the measures you are taking to keep them safe. Here are some points to consider for key messaging:

  • Tissues and hand sanitizers are readily available, for customers and employees.
  • The various ways you are keeping the store clean. For example, increased cleaning services, wiping down doorknobs, countertops, and cleaning the jewelry after it has been handled.
  • Availability of private, one-on-one appointments.
  • Offer virtual visits: set up a time to meet via FaceTime, Skype, etc.

The following message can be tailored for your business. You can put it on your website, send via email, letter or postcard, or post in your social media:

We wanted to let you know that we are open for business and are taking preventative measures to ensure the health and safety of our customers. We are taking these precautions:

  • Our team is required to stay home if they are showing any signs of illness.
  • We have hand sanitizer, sanitizing wipes in the store and on counters that you can use as needed.
  • Our team is washing their hands frequently and using sanitizer.
  • We can set up a virtual meeting with you and show you jewelry via video or email photos. You can also refer to our social media site. We are posting photos daily of our beautiful jewelry!
  • Private, one-on-one meetings are also available.

We will continue to monitor the situation closely on official health websites. Rest assured, we will not hesitate to close our store to ensure the safety of our employees and customers. Please contact us directly at [phone] or [email] should you have any questions. We also want to know how you are doing. Don’t hesitate to contact us and check-in!

We greatly appreciate your business and support. Together, our community will remain strong.

 

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The American Gem Society (AGS) is a nonprofit trade association of fine jewelry professionals dedicated to setting, maintaining and promoting the highest standards of ethical conduct and professional behavior through education, accreditation, recertification of its membership, gemological standards, and gemological research.

The Society is committed to providing educational products to inform and protect the consumer and to contributing to the betterment of the trade by creating industry standards to protect the jewelry-buying public and the fine jewelry industry as a whole.

AGS Laboratories, founded to support the AGS mission, is a nonprofit diamond grading laboratory with a mission of consumer protection. Adhering to the AGS Diamond Grading Standards, AGS Laboratories is dedicated to offering diamond grading reports that provide consistency and accuracy based on science.

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