News & Press: Member News

Support for Members and Cardholders from Wells Fargo

Thursday, April 16, 2020  
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As we continue to learn more and react to the COVID-19 crisis, we wanted to provide an update on some of the things we’re already doing here at Wells Fargo Retail Services to help the customers we share during this critical time. We’re closely following the Guidance received from our regulator, the Office of the Comptroller of the Currency (OCC), to help navigate this unprecedented situation. Currently, if a Cardholder contacts our team and indicates they are experiencing a hardship related to COVID-19, our customer service and operations teams are empowered and already offering any number of the following options:

  • Late fee waivers
  • Interest waivers
  • Plans for deferring payments up to 90 days

Our operations teams are working to keep up with high call volumes, and we’re making every effort to keep these teams as well staffed as possible. Given the guidance from the federal government and CDC around social distancing coupled with workplace attendance recommendations for those with underlying medical conditions or those with recent COVID-19 contact, staffing continues to be a challenge that we’re addressing with premium pay, cross-training and work from home accommodations. We’re making every effort to be here to field their calls and support our shared customers during this time.

We’re here to support you however we can through this incredibly difficult time. We value the partnership and relationships we all share, and we’re committed to navigating our way through this pandemic while keeping the health of our teams and communities front and center.

We have set up four promotional plans for Mother’s Day to support you in any sales you’re able to make during that time. Dates of these promotions will be April 17– May 17.

Table from Wells Fargo

Please reach out to your Relationship Manager, Sarah Miller, with any questions, comments, or concerns at 515.444.2205 or sarah.e.miller@wellsfargo.com. We are here for you during this uncertain time.

Thanks for your partnership,

Wells Fargo Retail Services


Diamond

Mission Statement

The American Gem Society (AGS) is a nonprofit trade association of fine jewelry professionals dedicated to setting, maintaining and promoting the highest standards of ethical conduct and professional behavior through education, accreditation, recertification of its membership, gemological standards, and gemological research.

The Society is committed to providing educational products to inform and protect the consumer and to contributing to the betterment of the trade by creating industry standards to protect the jewelry-buying public and the fine jewelry industry as a whole.

AGS Laboratories, founded to support the AGS mission, is a nonprofit diamond grading laboratory with a mission of consumer protection. Adhering to the AGS Diamond Grading Standards, AGS Laboratories is dedicated to offering diamond grading reports that provide consistency and accuracy based on science.

American Gem Society

info@ags.org