News & Press: Member News

Jewelry Store Security: Train Your Staff for the Holidays

Monday, November 11, 2019  
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By Jewelers Mutual Insurance Group

Whether you have new employees joining your business for the holidays or have a staff of seasoned veterans, a thorough review of your security procedures is a must this time of the year.

Neglecting security measures early on could leave your business exposed during a time when crimes against jewelers tend to escalate. Plus, not getting in the habit of security best practices will only get more difficult to change as the year progresses.

Because jewelry is in high demand during the gift-giving season, the risk of loss also increases. To minimize the risk, it's important to ensure that your entire staff knows how to sell with security before customer traffic increases.

Although there's still a lot of preparation that goes into completing another successful year, taking time to review jewelry store security is essential.

Your staff needs to know things like:

  • Various ways to prevent different types of thefts, such as grab-and-run theft
  • What to do when they suspect something suspicious, such as using a code word or phrase
  • Lock showcases immediately after removing or replacing merchandise
  • Open and close the store with two people
  • Always request a photo ID when showing high-value items

Don’t forget to talk about internal theft, a topic that often gets overlooked. It’s not always about stealing from the inventory or cash from the drawer. It can extend to employees giving discounts to a friend or stealing time by improperly accounting for their hours worked. Have documented policies and procedures in place that cover this topic and review with your staff.

Resources to help your staff sell jewelry securely
Whether you're a retail jeweler, wholesaler, or custom designer selling jewelry online, you can benefit from educational courses on JM University—an exclusive perk for Jewelers Mutual Policyholders.

Policyholders also have access to FREE supplemental security materials such as showcase displays and door signs.


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Mission Statement

The American Gem Society (AGS) is a nonprofit trade association of fine jewelry professionals dedicated to setting, maintaining and promoting the highest standards of ethical conduct and professional behavior through education, accreditation, recertification of its membership, gemological standards, and gemological research.

The Society is committed to providing educational products to inform and protect the consumer and to contributing to the betterment of the trade by creating industry standards to protect the jewelry-buying public and the fine jewelry industry as a whole.

AGS Laboratories, founded to support the AGS mission, is a nonprofit diamond grading laboratory with a mission of consumer protection. Adhering to the AGS Diamond Grading Standards, AGS Laboratories is dedicated to offering diamond grading reports that provide consistency and accuracy based on science.

American Gem Society

8881 W. Sahara Ave. Las Vegas, NV 89117

info@ags.org (866) 805-6500