10:15 a.m. - 11:15 a.m.
PRACTICAL AND EASY WAYS TO COMPETE WITH ONLINE RETAILERS
Clayton Bromberg, CG, Underwood Jewelers
John Carter, CGA, Jack Lewis Jewelers; James Dimick, AGS Laboratories
How do you stay competitive with online retailers while increasing profits? In this panel discussion, a team of successful retailers will explain simple and cost-effective ways to compete with online sites using AGS Laboratories reports and services. You’ll learn how to save time with your recutting needs, like girdle repairs, as well as diamond grading—all with one shipment to AGS Laboratories. You will also discover how to better promote your branded diamond line, and create a more dynamic sales presentation. Finally, find out how you can better promote the high-level of standards of your store with a very special secret weapon.
11:45 a.m. - 12:45 p.m.
SEATTLE EXECUTIVES PANEL: HOW REI, ALASKA AIRLINES, AND BROOKS SPORTS DRIVE SUCCESS
Lisa Bridge, CG, Ben Bridge Jeweler
Curtis Kopf (Chief Digital Officer, REI); Brandon Pedersen (CFO, Alaska Airlines); Jim Weber (CEO, Brooks Sports)
Learn from local, and internationally renowned brands how they have driven success using innovation, core
values, and customer service. Join Curtis Kopf, Chief Digital Officer, REI, Brandon Pedersen, CFO, Alaska
Airlines, and Jim Weber, CEO, Brooks Sports, for an informative look into how you can turn challenges into
opportunities. This is a wonderful chance to hear from executives with an outside perspective on managing
3:00 p.m. - 4:00 p.m.
THE WATCH MARKET IN 2019: MODERN, VINTAGE, AND THE FUTURE OF WATCHES
Barbara Palumbo, What's on her Wrist
Jeffrey Binstock, watch collector; John Carter, CGA, Jack Lewis Jewelers; Eric Wind, Wind Vintage; James Stacy, Hodinkee
The watch market has been extremely strong. Rolex retailers have empty cases due to demand and vintage
watches are reaching new heights at auction. This panel will gather the perspective of a watch journalist,
a watch retailer, a collector of vintage and modern watches, and a vintage watch expert and dealer. We’ll
dive deeper into understanding the current forces driving the watch market, for both modern and vintage
watches, and will look toward the future for watches. Key questions for the group to answer: What are
successful watch brands doing to grow their customer base? What watch brands should stores consider
adding? Where do opportunities and challenges lie ahead in the watch business?
3:00 p.m. - 4:00 p.m.
LABORATORY-GROWN DIAMONDS: A LIGHTBOX PERSPECTIVE
Steve Coe, Sally Morrison, and Juliet Wiles
The Lightbox brand was announced last May and launched commercially in September 2018 as an innovative and transparent offering in the fashion jewelry space. Members of the Lightbox team will share perspectives on the state of the laboratory-grown industry, consumers understanding of the category, and an update on plans for 2019.