News & Press: American Gem Society News

Featured Speakers Focus on Change, Sales Influence, Body Language, and More!

Monday, December 4, 2017  
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Featured speakers provide an added depth to your Conclave education. Like the keynote speakers, these are national thought leaders who teach in a variety of industries and are experts in their respective fields.

This year is no exception, with our speakers talking on practical topics that address everyday business challenges. You'll leave their sessions with new ideas and techniques to help you move your business forward no matter what challenges may come your way.


Monday, April 23

Joel Zeff

Session: The Tao of Change: Flexibility, Reaction, and Persistence
Speaker: Joel Zeff
Time: 3:30 p.m. – 5:00 p.m.

Change happens. We can either be open and flexible to it or let it steamroll us. Too many of our daily problems are not worth getting worked up about, but we react to these small events, and it impacts us negatively. We don’t always have control over our changing circumstances, but we do control our reactions. There’s only one reaction that’s not acceptable: quitting. You can’t quit. You may have to communicate your needs; you may have to try something new. But you can’t give up. Joel’s presentation reinforces this message through his dynamic interactive skits.


Tuesday, April 24

Victor Antonio

Session: Sales Influence: Find the Why in (How People) Buy
Speaker: Victor Antonio
Time: 10:00 a.m. – 11:30 a.m.

Learn how to incorporate influence and persuasion tactics into your sales process to accelerate your sales cycle. By increasing a buyer's receptivity to your proposal, you can put yourself in a better position to close the deal. In today's competitive environment, you need that extra edge to win new business. Sales Influence is based on research done across two domains: advance selling techniques and the latest in consumer behavioral studies on decision-making. If you understand how they buy, you'll sell more effectively!


Session: Value Centric Selling: Compete on Value, Not on Price
Speaker: Victor Antonio
Time: 3:00 p.m. – 4:30 p.m.

The market has shifted. No longer is winning the deal about having the best of class product or service. Winners in today's market are those that can learn to sell value, not price, to today's every demanding client. Whether you're selling a product or a service, selling today is about demonstrating value in terms of increase revenue, reduced costs or expenditures and helping the client expand market share. The core principle of Value Centric Selling is helping today's salesperson see value from the client's perspective and be able to communicate that value in language the client understands and accepts.


Wednesday, April 25

Keith Scott and Rebecca Klein Scott

Session: First Impressions and Body Language
Speaker: Keith Scott and Rebecca Klein Scott, TALLsmall Productions
Time: 10:00 a.m. – 11:30 a.m.

Within seconds of meeting someone, we form a first impression. The best communicators pick up on body language cues and have a better handle on controlling the accuracy of how they are perceived and on picking up on the emotions of others. This highly interactive session with communications experts, Rebecca Klein Scott and Keith Scott of TALLsmall Productions has two missions: to build awareness of how we are viewed and on how to get a quick read of others. The tips you’ll gain are equally relevant in your professional and personal life.


Session: Boost Your Sales with a Better Command of Body Language
Speaker: Keith Scott and Rebecca Klein Scott, TALLsmall Productions
Time: 3:00 p.m. – 4:30 p.m.

TALLsmall Productions is back with a more in-depth course that delves into how becoming proficient in body language translates to higher sales. Rebecca Klein Scott and Keith Scott will demonstrate how to recognize signs that a customer understands what you are telling them, agrees, or is confused, disengaged, hesitant or lying. Leave with tips on how to use words and body language to build interest and trust, to negotiate in a way where a customer doesn’t feel they are being “convinced,” and on how to diffuse conflicts. This session features an extended Q&A to troubleshoot on-the-spot challenges that participants face.



Mission Statement

The American Gem Society (AGS) is a nonprofit trade association of fine jewelry professionals dedicated to setting, maintaining and promoting the highest standards of ethical conduct and professional behavior through education, accreditation, recertification of its membership, gemological standards, and gemological research.

The Society is committed to providing educational products to inform and protect the consumer and to contributing to the betterment of the trade by creating industry standards to protect the jewelry-buying public and the fine jewelry industry as a whole.

AGS Laboratories, founded to support the AGS mission, is a nonprofit diamond grading laboratory with a mission of consumer protection. Adhering to the AGS Diamond Grading Standards, AGS Laboratories is dedicated to offering diamond grading reports that provide consistency and accuracy based on science.

American Gem Society