Breakout Sessions That Focus on Transparency and Communication
Thursday, February 9, 2017
Identification of Synthetic Diamond: De Beers' Research & Instruments; Synthetic Diamonds: Your Responsibilities; Network to Get Noticed; Generation Everyone
Transparency and communication are key components of being a member of the American Gem Society, supporting our mission of business ethics and consumer protection. One of the biggest topics in our industry right now is synthetic—or lab grown—diamonds. How can we be sure that the diamonds we are purchasing or selling are natural? What is being done in the industry to help protect and educate us? In turn, how do we effectively communicate this information to our clients?
The following breakout session spotlights will focus on what you need to know about synthetic diamonds and the research being done to detect them, your responsibility for the diamond products you sell, and how to boost your powers of communication.
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Session: Identification of Synthetic Diamond: De Beers' Research & Instruments
Speakers: Dr. Simon Lawson, Head of Research & Development at De Beers Group, Jodine Perrin, Head of Education, IIDGR
Date and Time: Wednesday, April 5, 11:00 a.m.-Noon
Dr. Simon Lawson will give an overview of synthetic diamonds, followed by the resources and research behind the instruments which De Beers produces to detect synthetic diamonds. As a world leader in diamond research, De Beers has developed cutting edge technology to aid with synthetic detection. Dr. Lawson will discuss how these instruments are used within the industry, the challenges faced, and the way De Beers uses technology to maintain confidence to the wider Diamond industry.
This kind of confidence within the industry can be aided by education. Dr. Lawson will be joined by Jodine Perrin, Head of Education at IIDGR (International Institute of Diamond Grading & Research), who will talk about the new education programmes that have been developed to help not only the diamond industry, but retailers and consumers on synthetics and the diamonds as a whole. These courses have been developed collaboratively within the De Beers research facility, so subscribers can expect the very best in content and delivery.
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| ||Session: Synthetic Diamonds: Your Responsibilities |
Speaker: Celia Gardner, President, CEO and General Counsel of the Jewelers Vigilance Committee (JVC)
Date and Time: Wednesday, April 5, 11:00 a.m – Noon
Retail jewelers are responsible for the products they sell. Learn how to establish a simple quality assurance program to ensure that the items you sell meet all legal standards, thereby eliminating the risks jewelers face from consumer complaints, lawsuits or government enforcement actions.
A quality assurance program is your best bet to protect yourself!
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| ||Sessions: Network to Get Noticed; Generation Everyone |
Speakers: Rebecca Klein and Keith Scott from TALLsmall Productions
Date and Time: Friday, April 7, 10:00-11:30 a.m.; 3:00-4:30 p.m.
Join these dynamic co-facilitators who are experts on communication. Something we all need to learn more about professionally and personally!
Network to Get Noticed • Friday, April 7, 10:00-11:30 a.m.
Ever find that you can’t remember a single name after hearing those “elevator introductions” we use at networking events, meetings and social events? We’ll walk everyone through an exercise designed for each person to create a new and memorable way to introduce themselves. In this focused session, we’ll offer on-the-spot feedback and will also cover body language, how to start and exit conversations at networking events and more.
Generation Everyone • Friday, April 7, 3:00-4:30 p.m.
Let’s face it—Baby Boomers (1946 – 1960), Gen Xers (1960 – 1980) and Millennials (1980 – 1994) require a communications GPS system for navigating around and avoiding any possible misunderstandings with each other. The session starts with a crash course on communication styles by generation. We’ll troubleshoot hypothetical and real communications challenges faced using role-playing, skits and other interactive modules. This course challenges everyone to think and act beyond their communications comfort zones.