Howard Wais, RJ
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My Engagement
My Associates (3)
Connections  (3)
Last updated: 8/30/2018
Howard Wais, RJ
Registered Jeweler
Professional Information
Michaels Jewelers
RJ
495 Union St
Brass Mill Center, Ste 2172
Waterbury
Connecticut
06706-1200  United States
 [ Map ]
203 754-5154 (Phone)
203 754-5156 (Fax)
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  General Manager
Additional Information
Education/Experience
HOWARD WAIS
860-462-3372 | hwais12@cox.net
Enfield, Connecticut 06082



PROFESSIONAL CERTIFICATIONS
GEMOLOGICAL INSTITUTE OF AMERICA INC.
GIA AJP
GIA Diamonds
GIA Diamond Grading Lab
GIA Colorstone Essentials
GIA Jewelry Essentials
DCA Jewelry / Diamonds
Certifications
Registered Jeweler
More Information
HOWARD WAIS
860-462-3372 | hwais12@cox.net
Enfield, Connecticut 06082


Diamond and Jewelry Professional with extensive experience in Sales, Management and Supervision


PROFESSIONAL EXPERIENCE
MICHAELS JEWELERS
General Manager (Meriden, Connecticut), May 2016 – Present
Specialization in AGS 000 diamonds, Genuine Gemstones, and Pandora.
Increased profits of Meriden store, helping to guarantee Michaels’ AGS member Jeweler status.
Created development plan to ensure all team members met required goals, including Bridal and Diamond sales, maintaining goals for Average Voucher sales in Pandora and core.
Developed staff to be competent in an AGS environment.
Conducted store special events to bring in new customers and further establish customer base, including: Estate Jewelry shows, Restyle Events, Offer to Buy Events.
Established client follow up procedures to ensure customer satisfaction and increase rate of return.

JCPENNEY
Fine Jewelry Field Leader (Northeast Territory), May 2005 – October 2015
Increased penetration in Jewelry Division by exceeding sales goals, holding sales events and trunk shows, and assisting stores in event planning. Achieved highest sales percentage increase in Northeast in 2006, 2007, and 2010.
Co-authored premier JCP Jewelry Professional training course; passing this course became mandatory of all associates working in Fine Jewelry.
Authored report for Store Managers and Fine Jewelry Managers to increase care plan attachments and for use in sales staff coaching sessions. Increased extended warranty care plan attachments from 26% to 38%.
Analyzed stores’ jewelry business for opportunities to train and encourage use of JCP.com.
Conducted training sessions on jewelry knowledge, sales techniques, and in-store repairs.
Maximized scores in customer surveys, as well as monitored, enforced, and coached staff on Customer Keep-in-Touch program.

CHRISTIAN BERNARD JEWELERS
District Supervisor (Mid-Atlantic), May 1993 – March 2005
Oversaw 25% of all Christian Bernard stores, which accounted for 40% of profits and sales of entire company.
Instrumental in restructuring company’s focus from colored stones jewelry to diamond jewelry for a 400% average unit retail increase.
Managed stores averaged over 50% of sales from diamond bridal and diamond fashion vs. other stores in company.
Acted as Developing and Supervising Corporate Trainer; created and monitored development of Training Supervisor position for company.

JB ROBINSONS JEWELERS
Manager / District supervisor

PROFESSIONAL CERTIFICATIONS
GEMOLOGICAL INSTITUTE OF AMERICA INC.
GIA AJP
GIA Diamonds
GIA Diamond Grading Lab
GIA Colorstone Essentials
GIA Jewelry Essentials
DCA Jewelry / Diamonds

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Mission Statement

The American Gem Society (AGS) is a nonprofit trade association of fine jewelry professionals dedicated to setting, maintaining and promoting the highest standards of ethical conduct and professional behavior through education, accreditation, recertification of its membership, gemological standards, and gemological research.

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