Community Ambassador Coordinator

Location: Las Vegas, NV (Hybrid: work from home Mondays & Fridays)
Schedule: 37.5-hour workweek
Compensation: Base salary + commission

The American Gem Society (AGS) is seeking a passionate, people-first professional to join our Membership team as a Community Ambassador Coordinator. If you love building meaningful relationships and want to be part of something bigger—this is your opportunity to make a real impact in the fine jewelry industry.

Why You’ll Love Working at AGS

At AGS, we believe in balance, connection, and purpose. Our hybrid schedule, 37.5-hour workweek offer the flexibility to enjoy your personal life while growing a fulfilling career. You’ll represent an organization with a proud heritage and a bright future—serving a passionate community of jewelry retailers, designers, manufacturers, and service providers who share our mission of consumer trust and ethical standards.

What You’ll Do

As a Community Ambassador Coordinator, you’ll be the first point of contact to current and prospective members—strengthening relationships, driving membership growth, and creating exceptional experiences. You’ll connect with members, understand their needs, and help them thrive through AGS programs and events.

Key Responsibilities

• First point of contact for current and prospective members and consumers.
• Responds to telephone and email inquiries from current and prospective members
• Executes data entry and auditing, report generation utilizing our Association Management System (AMS) and Learning Management System (LMS) platforms
• Works within the project management system (Basecamp) to execute deliverables in a timely manner
• Executes department administrative deliverables, such as supply and collateral ordering, and mailings
• Stays apprised of association activities, policies, and services to respond to inquiries appropriately.
• Works closely with the Community Ambassador on projects and initiatives
• Performs additional duties as required.

What You’ll Bring

• Strong communication and listening skills with a natural ability to connect and inspire trust.
• A proactive, self-motivated approach to achieving goals while nurturing long-term relationships.
• Passion for people, community, and the jewelry industry.
• An Associate’s degree in a business-related field is required. Experience that will have provided the knowledge and skills outlined above can substitute for a degree.
• Administrative and project management skills; data entry background is a plus
• Computer and technical skills (including software knowledge); Proficient in MS Office (Outlook, Word, Excel, PowerPoint); database experience a plus
• Personable and diplomatic customer service skills
• Ability to multitask, work independently, and work efficiently under a deadline
• Accuracy and attention to detail
• Possess a positive team-player attitude

About the American Gem Society (AGS)

AGS is a nonprofit trade association uniting jewelry professionals dedicated to the highest standards of ethics, education, and consumer protection. Our members share a commitment to excellence and integrity that defines the AGS community.

We offer a competitive benefits package, including medical, dental, vision, and life insurance as well as short-term and long-term disability and company-matched 401(k) contributions.

AGS is an equal opportunity workplace, and we consider all qualified applicants without discrimination based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability, or any other protected categories.