Clienteling for Increased Sales and Rock Star Level Loyalty
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Clienteling for Increased Sales and Rock Star Level Loyalty

When: Tuesday, May 21, 2019
11:00 AM
Where: Online Webinar
United States
Contact: AGS Young Titleholders

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Cost: FREE
Register: Online



The AGS Young Titleholders Present

Clienteling for Increased Sales and Rock Star Level Loyalty
Phillip Bosen, CG, Bosen Associates LLC


Phillip Bosen, CGPhillip Bosen, CG, has a passion for helping retail jewelers improve both their business and life. Known for his entertaining and informative training style, as well as his strong retail background, Phillip will provide you with take-away techniques that you can use immediately.

During his presentation, Phillip will teach us the importance of clienteling, including the difference it can make to the bottom line, and how it leads to increased retention of team members and loyalty of clients. Additionally, he will introduce new tools to make it easier to implement these skills with regularity.

Phillip has been in the industry since he was a kid in his family’s jewelry store. He has worked for some of the best retailers in the country in a variety of positions, including manager, trainer, special forces, Director of Operations, and now as an independent consultant.





Mission Statement

The American Gem Society (AGS) is a nonprofit trade association of fine jewelry professionals dedicated to setting, maintaining and promoting the highest standards of ethical conduct and professional behavior through education, accreditation, recertification of its membership, gemological standards, and gemological research.

The Society is committed to providing educational products to inform and protect the consumer and to contributing to the betterment of the trade by creating industry standards to protect the jewelry-buying public and the fine jewelry industry as a whole.

AGS Laboratories, founded to support the AGS mission, is a nonprofit diamond grading laboratory with a mission of consumer protection. Adhering to the AGS Diamond Grading Standards, AGS Laboratories is dedicated to offering diamond grading reports that provide consistency and accuracy based on science.

American Gem Society