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September 2010


The AGS Announces Powerhouse Keynote Speakers for 2011 Conclave

September 10, 2010
Las Vegas
- The American Gem Society (AGS) kicks off news of its 2011 Conclave with the announcement of two of the business world's most sought after keynote speakers: best-selling author Daniel H. Pink, who wrote Drive: the Surprising Truth About What Motivates Us, and Tony Hsieh, the dynamic CEO of online retailer, Zappos.com, as well as the author of Delivering Happiness: A Path to Profit, Passion and Purpose.

"The American Gem Society seeks the most high-caliber business leaders for Conclave, and with the addition of Mr. Pink and Mr. Hsieh, we've surpassed that goal," said Ruth Batson, Executive Director and CEO of the American Gem Society.

Daniel H. Pink, who is highly regarded by the media for his insights into understanding motivation, will kick off the opening keynote session on Wednesday, April 27 by discussing principals and strategies found in his hit book, Drive. Mr. Pink has incorporated 50 years of behavioral science to overturn the conventional wisdom about human motivation and offer a more effective path to high performance. Mr. Pink will discuss the three elements of true motivation-autonomy, mastery, and purpose-and offer smart and surprising techniques for putting these into action.

Tony Hsieh, author of NY Times #1 Bestseller, Delivering Happiness, and whose success at taking Zappos.com to new heights has resulted in him becoming one of the most in-demand speakers across the country, will be the featured keynote session on Friday, April 29. Hsieh will focus on customer service for the entire company-not just one department. He has applied those principals with great success to the bottom line at Zappos.com, where the number one priority is company culture. In his speeches, Tony shows how a very different kind of corporate culture is a powerful model for achieving success - and how by concentrating on the happiness of those around you, you can dramatically increase your own.

"The theme of Conclave is Peer Support and it's a theme that lies at the heart of what these critically-acclaimed business leaders will discuss," said Ms. Batson. "Their inspiring message of motivation and successful customer service will benefit both the retailer and the supplier member. What these speakers offer is a way to translate their ideas into action so that our membership can develop the maximum potential within their own organization."

The American Gem Society Conclave will be held in San Francisco April 27th - 30th at The Westin St. Francis in the heart of San Francisco's Union Square. More announcements regarding the program for the 2011 Conclave are forthcoming over the next few months.

About the Speakers

  Daniel H. Pink is the author of four provocative books about the changing world of work. In addition to Drive, he wrote the New York Times bestseller, A Whole New Mind, as well as Free Agent Nation. Pink's articles on business and technology have appeared in the New York Times, Harvard Business Review, Fast Company, and Wired. Mr. Pink also speaks to corporations, associations, universities, and educational conferences about such topics as the shift from the information age-with its premium on logical, linear, computer-like abilities-to what he calls "the Conceptual age," where "right-brain" qualities like empathy, inventiveness, and meaning predominate.
  Tony Hsieh (pronounced 'shay') is one of the most widely respected and successful business innovators in the new economy. As the CEO of Zappos.com, he has achieved phenomenal company growth through revolutionary approaches to marketing, human resources and customer service. Tony discusses this success in his new book, Delivering Happiness: A Path to Profit, Passion and Purpose. The book debuted at No. 1 on The New York Times Hardcover Advice bestseller list.

About The American Gem Society
The American Gem Society, founded in 1934 by Robert M. Shipley, is a not-for-profit trade association dedicated to proven ethics, knowledge, and consumer protection within the jewelry industry. The American Gem Society is an international professional organization awarding credentials for its members, who are held to the highest ethical and professional standards in the industry and must pass annual recertification examinations to maintain their titles. Less than five percent of jewelers in the country have met the exacting requirements necessary for membership.

For more information regarding the American Gem Society, please call 866.805.6500.