Member News

Join us for an exclusive session on diamond cut customization, moderated by Tom Moses, Executive Vice President and Chief Laboratory & Research Officer at GIA. Hear from the industry’s leading minds as they offer insights and the latest techniques in diamond cutting. If you’re looking to carry your own bespoke diamond brand, you won’t want to miss this session! Diamond Cut Customization: From Rough to Retail Tuesday, April 16 / 12:00 p.m.–1:00 p.m.Wednesday, April 17 / 12:00 p.m.–1:00 p.m. Moderator: Tom Moses Moderator: Tom Moses, Executive Vice President, Chief Laboratory & Research Officer, GIA Panelists: Janak Mistry, Lexus SoftMac; Jason

This year’s Vendor Roundtable delves into the dynamic shifts in our industry driven by female purchasers and decision-makers. Retailers are invited to this session to ask questions or offer their insights during the Q&A. Beyond Swifties: Adapting Your Sales Approach for Women Monday, April 15 / 4:00 p.m.–5:00 p.m. Moderator, Anna Samsonova Moderator: Anna Samsonova, Owner, Samsonova Consulting Panelists: Angela Hope, RJ, Vice President of Merchandise, Ben Bridge Jeweler; Brecken Farnsworth, CG, Vice President, Parlé Jewelry Designs; Joshua Israileff, RS,Owner, ASBA Join us at the Conclave Vendor Roundtable for an insightful panel discussion that delves into the dynamic shifts in

Tap into the rhythm of creativity and connection at this year’s crafty Conclave Activation Stations. These fun activities create bonds, memories, and conversations that extend beyond your Austin experience! Jewelers Mutual Vinyl Activation Station Tuesday, April 1610:30 a.m.–1:00 p.m. / 2:30 p.m.–4:30 p.m.Networking Area, Governor’s Ballroom Salon A-B Make your own masterpiece on a vinyl record with spin art machine artists at the Jewelers Mutual Vinyl Activation Station. Get in tune with your artistic side and create a dynamic piece of art in minutes. It’s a unique and fun memory to take home! Craft Connections – The Gem Besties Bracelet

We’ve recently announced the relaunch of AGS PRO—your go-to online learning center. With a fresh, user-friendly design and streamlined navigation, the enhanced AGS PRO makes it easier to access a broad spectrum of resources on gemology, appraising, marketing, sales, and more. Our commitment to delivering the latest and most relevant information stands firm. Welcome back to AGS PRO, where learning and professional growth never stop. Visit AGS PRO As always, we are here to support you every step of the way. If you have any feedback or questions, please don’t hesitate to contact [email protected].

By Jewelers Mutual® Group As a jeweler, providing exceptional customer experiences extends beyond the sale. Ensuring jewelry arrives safely and securely is paramount. Fortunately, by implementing some key practices, you can significantly reduce the risk of shipping losses. 1. Prioritize Signature ConfirmationWith relaxed signature practices due to various protocols, relying solely on carrier delivery scans can be risky. Upgrading to “Adult Signature” provides the optimal protection for valuable jewelry. This ensures packages require direct handoff to an adult recipient, minimizing the chance of misplacing or losing packages. 2. Consider Delivery LocationsMulti-occupancy buildings pose challenges for ensuring packages reach the intended

For almost 25 years, Jewelers for Children (JFC) has worked to support the kids who need us most, such as those at St. Jude Children’s Research Hospital. Over Christmas 2020, something was clearly wrong with one-year-old Mikayla. She was pale, didn’t want to eat or play, and didn’t giggle even when tickled. When bloodwork showed extremely low hemoglobin, she was hospitalized for several blood transfusions. These perked her up, but only temporarily. Then, a bone marrow biopsy showed Mikayla had blood cancer. “There are experiences, I think, in human life where we run out of tears, and that was one

The following individuals have recently earned the prestigious designation of Certified Sales Associate (CSA) by the American Gem Society: Amanda Davis, CSA Diamond Source Jewelers Greenwood Village, CO MacKenzie J. Dornak, CSA David Gardner’s College Station, TX Matt Dye, CSA Garcia & Co. Farmington, NM Celina Gregory, CSA Panowicz Jewelers Olympia, WA Yasmina Grigsby, CSA Avonlea Jewelers LLC Lumberton, TX Shayla Hollyfield, CSA Avonlea Jewelers LLC Lumberton, TX Emily Johnson, CSA Jewelers Mutual Group Neenah, WI Holly Kremsreiter, CSA Wesche Jewelers Melbourne, FL Tina E. Miller, CSA Sorg Jewelers Elkhart, IN Ryan Stommel, CSA Jewelers Mutual Group Neenah, WI Lesley Yanner,

The following individual has recently earned the prestigious title of Registered Jeweler (RJ) by the American Gem Society: Marissa Brucculeri, RJ SVS Fine Jewelry Oceanside, NY

The following individuals have recently earned the prestigious title of Certified Gemologist® (CG) from the American Gem Society: Robert D. Arbour, CG Lewis Jewelers Ann Arbor, MI Pat DuFrayne, CG Warwick Jewelers of Exton, Inc. Exton, PA Cara Nygren, CG Lewis Jewelers Ann Arbor, MI

Conclave’s Presenting Sponsor, Jewelers Mutual Group, offers two insightful sessions: One on navigating retail trends and another on practical security strategies for your business. Monday, April 15 / 4:00 p.m.–5:00 p.m. Insights Unleased: Navigating the Retail RevolutionKrystle Craycraft, Jewelers Mutual Jewelers Mutual will present insights and trends that will enable retailers to make important business decisions in 2024 and beyond. Through Jewelers Mutual’s extensive research and its access to various industry advisory councils and think tanks, it will share leading, new research that applies to today’s retail buyer. Attendees will walk away with information and tools to help them navigate,